Shipping policy

Shipping Policy
Last updated: 2026.05.16

Shipping Policy

HEIGHTEN ships from our warehouse in China. Orders are typically processed and dispatched within 1–3 business days.

Estimated Delivery Times:

  • Domestic (Japan): 5–7 business days

  • Western Europe (Germany, France, Netherlands, Belgium, etc.): 7–14 business days

  • Southern Europe (Italy, Spain, Portugal, etc.): 10–16 business days

  • Northern Europe (Sweden, Denmark, Finland, Norway, etc.): 10–16 business days

  • Eastern Europe (Poland, Czech Republic, Hungary, etc.): 12–18 business days

3. Shipping Carriers
Depending on the destination and package weight, we will select the most suitable carrier from the following partners:

YDH (Yida International Logistics)

DHL

Other international logistics partners of a similar service level

4. Special Notes for EU Consumers
All cross‑border orders come with a tracking number. You can track your package in real time on our order details page or on the carrier's website.

If you have not received your parcel after 20 business days from dispatch, please contact us via our customer service email. We will help investigate and resolve the issue.

5. Contact Us
If you have any questions about this Shipping Policy, please contact us at:
heightenfishing@hotmail.com